Return Policy

We thank you and appreciate your purchase with us.

Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product.

Policies and Conditions:

•   You have 7 calendar days to dispatch an item for return from the date you received it.

•   Please ensure that the item you are returning is repackaged with all documentation,accessories and freebies if any.

•   The refund shall be processed only after the product is shipped back and received by seller.

•   Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.

•   The return courier awb/tracking number not intimated to our customer support team is not eligible for refund.

•   If the product has physical defects right after the delivery we suggest you to click photos and send them to us as soon as possible.

•   The shipping charges will be deducted from the refund amount.

Note: Any Gift coupon circulated as promotional offer would not be refunded in case of cancellation of the order.

Refund Process:

•   Please connect with our customer care via email or call.

•   The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange

•   Ensure to collect the return address from our customer care.

•   Pack the product properly and label the product with the order number, return address and your address.

•   Follow the instructions of customer care carefully for packaging and returning the product using courier services.

•   Ensure that the awb / tracking number is shared with our customer care.

•   The order shall be considered for refund only if the seller receives the product in undamaged condition [there should be no scratches, no dents etc.]

 

Exclusion:

A refund can be refused if the following conditions are met.

•   The product is completely broken and unusable or with scratches or incomplete as per the seller claims from the customer.

•   The product is returned beyond the required return date or you have not informed us about the concern during the warranty period.

•   The order returned does not accompany all the accessories (including freebies) which were serviced along with the order.

 

FOLLOWING ARE THE DETAILS OF REFUND MODE AND TIME REQUIRED FOR PROCESSING REFUNDS.

NOTE: We will process the refund after the product is received by us.

Pay mode

Refund Mode

Refund from the date of item received back by seller or order cancellation.

Credit Card

Credit Card

5-10 Working Days*

Net Banking

Bank Account Online Transfer

5-10 Working Days*

Debit Card

Bank Account Online Transfer

5-10 Working Days*

COD -Cash On Delivery

Cheque

8-10 Working Days*

Demand draft/ Cheque

Cheque

8-10 Working Days*